Progress is missing after a reinstall
Connect the same Google Play Games account on Android or Apple account on iOS that you used before. Let the game reconnect before continuing on a different device. Anonymous identity alone does not guarantee recovery after an uninstall. Avoid repeatedly clearing app data while troubleshooting.
The Daily board has not changed
The content day changes at 12:00 UTC, not your local midnight. Daily Challenge and Rescue Rush use the same boundary. Go online if dated state or public rankings have not refreshed.
A Rush score or purchase is missing
For a Rush score, reconnect the same account and allow cloud synchronization. For Remove Ads, use the game’s restore option with the account and store identity used for the purchase. Never send a full card number, password, purchase token, or authentication code to support.
Contact Galyo Games
Email galyogames@gmail.com with “Save the Cat support” in the subject. Include your platform, app version, what happened, the approximate time, and the Support ID from Settings if available. For account and cloud-data deletion, use the subject “Save the Cat - Account and Data Deletion” and follow the Privacy Policy instructions.
Common questions
Should I uninstall to fix an issue?
Do not uninstall or clear data as a first troubleshooting step. Those actions can remove local progress.
Where can I request data deletion?
Use the in-game account deletion option where available, or email galyogames@gmail.com using the instructions in the Privacy Policy.