Terms of Service

1. Eligibility and privacy

The game is intended for a general audience and is not directed to children under 13 or a higher applicable minimum age. If you are below the age at which you can enter a binding agreement, your parent or guardian must authorize your use where permitted by law. Required parental permission cannot be replaced by tapping Okay.

Our Privacy Policy explains account information, saves, purchases, online features, optional analytics and crash reporting, and privacy rights. Accepting these Terms does not grant consent to optional tracking. The separate Privacy Information screen offers Accept All, Deny All and More Information; your choice does not limit ordinary gameplay, lives, rewards or purchased items. You can change it in Settings > Privacy Menu.

2. Playing and connecting an account

We permit you to use the game for personal entertainment, subject to these Terms, applicable law and the store's rules. The game includes local play and optional online features. Internet access, a compatible device and supported services may be required for downloading, cloud restoration, purchases and online leaderboards.

Progress is saved locally first. When available, cloud services reconcile progress associated with a game account. An anonymous account or local-only save does not guarantee restoration after uninstalling, clearing device data or changing devices. Connecting Google Play Games on Android or Sign in with Apple on iOS improves account-based restoration, subject to provider availability and successful synchronization. Keep your account secure and contact us with your Support ID if you need help. We do not ask you to send account passwords or authentication tokens.

3. Purchases, virtual items and Restore Purchases

The game may offer coins, boosters, bundles and other virtual items. Prices and contents are shown before purchase; Google Play or Apple handles payment under its own terms. Purchase delivery and entitlements may require store verification. We do not grant a verified purchase entitlement from a client-only claim.

Virtual items are licensed for use within the game, have no cash value, and cannot be exchanged for money or transferred outside supported game features. Some items are consumable and cannot be restored after use. Restore Purchases remains available for supported restorable purchases and entitlements, subject to the store, account and verification rules. Existing Remove Ads records may be retained for compatibility; the current version has no advertising and does not require that purchase.

Refunds, cancellation rights and remedies follow applicable law and the relevant store's procedures. These Terms do not remove your mandatory consumer rights. A refunded or revoked purchase may result in the corresponding unspent items or entitlement being removed where permitted by law.

4. Timed events, Albums, Puzzles and rewards

Events, Album seasons, Puzzle boards, available rewards, offers and eligibility can have published start/end dates and conditions. The game may receive schedules and configuration updates online. Review the event information shown in the game; device connectivity, app version and cached configuration can affect when an update is received.

Certain event items, such as season-limited Wilds, follow the expiry and redemption rules shown in the game. Progress for a completed or expired event can be handled differently from permanent campaign progress. New content or assets may require an app update. We do not guarantee that all future events will be available on every older version, or that events will always run without a gap.

We may maintain, change or end features and events, correct errors or adjust availability for security, fairness or operational reasons, subject to applicable law and any required notice or remedy. We aim to preserve valid saves and verified purchases; please report discrepancies through support.

5. Fair play and public names

Do not exploit errors to obtain duplicate rewards, falsify purchase receipts or scores, interfere with services, circumvent security controls, or use the game unlawfully. Do not impersonate another person or use abusive, unlawful or personally identifying public names. Rescue Rush names and scores can be visible to other signed-in players.

We may investigate abuse, correct invalid records, moderate public names or restrict affected online features when reasonably necessary. Contact support if you believe a correction or restriction is mistaken. Local gameplay and privacy rights are not conditioned on accepting optional analytics.

6. Game content and third-party services

The game, artwork, sounds, code, branding and other content belong to Galyo Games or their respective licensors. Your permission to play does not transfer ownership. Do not redistribute or commercially exploit that content without authorization, except where applicable law permits it.

Google, Apple, Firebase and other relevant providers have their own terms and privacy practices. Store availability, authentication and online services can depend on them. The current version does not display interstitial or rewarded advertisements; older installed versions may behave differently as disclosed in the Privacy Policy.

7. Availability, responsibility and consumer rights

We work to provide a functioning game but cannot promise uninterrupted online services, compatibility with every device, or an error-free experience. Back up or synchronize progress where supported and keep the app and device software current.

To the extent permitted by applicable law, our responsibility for service interruptions and other losses is limited by the nature of the service and the circumstances. Nothing in these Terms excludes liability that cannot lawfully be excluded, limits mandatory consumer remedies, or removes your privacy rights. If a paid item or service does not work as described, contact us and use the applicable store's support or refund process.

8. Ending use and deleting an account

You may stop using the game at any time. Use Settings > Delete Account or contact galyogames@gmail.com to request game-account deletion. Account deletion can remove cloud saves, inventory and online records; uninstalling alone does not necessarily delete them. The Privacy Policy explains verification, provider deletion processes and lawful retention of limited records.

We may restrict or end online access for serious abuse or legal/security reasons, with an appropriate explanation or review route where required. This does not override applicable consumer rights.

9. Changes and support

We may update these Terms as the game, services or legal requirements change. We publish the updated date and provide notice where required. The app may ask you to acknowledge a new Terms version before continuing. Changes to optional processing require the appropriate notice or fresh consent; accepting updated Terms is not a blanket tracking permission.

Questions, restoration problems and purchase issues: Galyo Games, galyogames@gmail.com. Include your Support ID, platform and a description of the problem, without passwords or payment-card details.